FAQs

We offer standard and express shipping options. Standard delivery takes 5-7 business days, while express delivery arrives within 2-3 business days.

Yes, we ship to over 50 countries worldwide. International shipping times vary by destination, typically 7-14 business days.

Once your order ships, you'll receive a tracking number via email. Use this number on our tracking page or the carrier's website.

Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping on orders over €150.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

Log into your account, go to order history, and select the item you wish to return. Follow the prompts to print your return label.

Refunds are processed within 5-7 business days after we receive your return. The amount will be credited to your original payment method.

Return shipping is free for domestic orders. International returns are the customer's responsibility unless the item is defective.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Orders can be modified within 1 hour of placement. Contact our customer service team immediately for assistance.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.

Yes, digital gift cards are available in various denominations. They're delivered via email and never expire.

Each product page includes a detailed size guide. Measure yourself and compare to our charts for the best fit.

Care instructions are included on the garment label and product page. We recommend following these guidelines to maintain quality.

We're committed to sustainability. Many of our collections feature organic, recycled, and responsibly sourced materials.

Restock dates vary by item. Sign up for email notifications on product pages to be alerted when items return to stock.

You can easily get in touch with our customer service team through the following channels. We are committed to providing prompt and professional assistance to address any inquiries or concerns you may have.

Phone: +383 49 394 800

Email: sales@tedbakerkosovo.com

Our team will be happy to assist you with any questions regarding our products, orders, or services.

Our customer service team is available Monday-Friday, 9:00 AM - 6:00 PM CET. We respond to emails within 24 hours.

We currently operate two physical store locations in Pristina. You can visit us at Albi Mall and Prishtina Mall, where customers have the opportunity to explore our products in person and receive direct assistance from our staff.

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